Grievance Redressal Process Matrix
As part of our commitment to transparency and investor protection.
Overview
The following matrix outlines how clients can seek timely resolution of concerns related to our research services, and who to contact at each stage. As a sole-proprietorship Research Analyst practice, all levels below the SEBI escalation stage are handled directly by the proprietor, Vanshika Dutt.
Contact Details for Grievance Redressal, by Designation
| Designation | Contact person | Address | Contact number | Working hours | |
|---|---|---|---|---|---|
| Research Analyst / Grievance Officer (Level 1) | Vanshika Dutt | Delhi, India | +91 99584 29199 | vanshikadutt27@gmail.com | Monday–Saturday, 10:00 AM–6:00 PM IST |
| SEBI SCORES / RAASB (Level 2 escalation) | SEBI Office of Investor Assistance and Education | SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051 | 1800 22 7575 | Via SEBI SCORES Portal | As per SEBI office hours |
| SEBI SMART ODR (Level 3 escalation) | Online Dispute Resolution — empanelled conciliators/arbitrators | Online platform | — | Via SEBI SMART ODR Platform | 24/7 online access |
Resolution Timelines
- Acknowledgement of a grievance: within 24–48 hours of receipt.
- First response / resolution attempt: within 7 working days.
- Final resolution at Research Analyst level: within 21 days of receipt, as prescribed by SEBI.
- If unresolved after 7 working days, or the response is unsatisfactory, escalate to SEBI SCORES.
See Also
For the complete escalation process and investor-protection guidance, see the Grievance Redressal & Escalation Matrix and the Investor Charter.